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Read what our members say about us!


We strive to provide dynamic service at every interaction.

“Thank you for the great service you have provided for me through so many years! This is why I encourage my family to join. I really appreciate your assistance with all my requests, and I value your services. You are important and needed in our area and community for bilingual employees. Thank you.” Member, Consuelo - May 2024

"I have been a customer of PremierOne for over 12 years. I have financed 5 cars with them, and I just financed another one this week. I had the pleasure of working with Mrs. Amado, one of the most professional and amazing loan officers I have dealt with. She provided me with the most competitive interest rate out there, and the entire transaction was completed in one day. I recommend PremierOne and Mrs. Amado to anyone looking to finance or refinance. They are truly amazing." Member, Anthony G. - March 2024

"I've been with PremierOne for the past 27 years. Their services cannot be beat-believe me, I've checked around. No complicated fees, no tiered savings plans, or other complicated stuff!!" Member, Margie E. - March 2024

"PremierOne Credit Union has been my long-term bank for many years mainly because of the great service I get there. Kay Amado: I call her my personal banker because she is so friendly to every member who comes in, but especially because she has helped me with so many financial needs, from car loans to personal loans over and over. She will tell me if it makes sense or not when it's time to refinance. She has been the best, every time I have an answer she is quick in her response to steer me in the right direction." Member, Mark G. - January 2024

"I've been with Premier One for years. Prior known as SJMCU. This is another review based on the excellence and performance of one employee. Amado. I have called in or emailed questions. All of which get answered via landline or email quickly and professionally. The simplicity due to knowledge makes it an absolute pleasure to keep this account open. Thanks for a job well done. " Member, Pete G. - January 2024


"I have been coming to this credit union for over 30 years as a city employee. I am fortunate to say I've been able to be present for the many years of the growth of the Asbury branch. I came in the other day just to do a regular banking transaction when Kay from the loan department walked over and asked if I needed help due to the line starting to form, and I was next up. I appreciated that she understands that time for everyone these days can sometimes be limited. During the transaction, she asked me if I needed anything else that the Credit Union could help me with, and at first, I said no. Still, after a few moments in conversation with Kay, she gave me some ideas and things that might be an asset to my situation. Long story short, Kay was amazing!!! She followed up with me on many questions I had and helped me onto a more positive road for my financial obligations. Also, during this process, a sticky situation came up due to others involved not being associated with the Credit Union, and Kay was all over it, making sure everything was done to make the situation solvable and pleasant. Kay has a great positive attitude and is very knowledgeable in the banking industry. I would like to say thank you, Kay, for all you did for me and my family!" Member, Paula J. - December 2023


"I have been coming to this CU for what seems like forever. My family worked for the city and got me my first and only bank account I use from here. Kathryn helped me with my home refinance. I can't begin to express my gratitude and appreciation we have for her. She helped us so much, especially while in a tough, odd situation, and helped us close this out in a very timely manner. She and her team are truly amazing, and I couldn't be more than pleased with my experience l. Thank you so much!!" Member, John L. - September 2023


"I'm doing this review for my father-in-law, who is in his 80s and doesn't have YELP. He loves this branch and says that Lisa Delgado is always willing to help him when he goes in. He asked us to do a post because she deserves the recognition for her great customer service. Thank You." Member, Mary P. - September 2023


"Kay at PremierOne was great to work with. She went above and beyond to get me the best possible refinancing rate for my car that was possible. She walked me through every step of the way and was patient when I had any questions. I am 100% going to have her do my next new car loan from the start. Two people who spoke highly of PremierOne and Kay's services recommended her to me. Everyone at this branch was all smiles and happy to greet me when I first came in. Super cool vibe in the office, and it made me feel comfortable." Member, Josiah M. - August 2023


"Great service, Ms. Kay Amado! She's so generous and attentive. Whatever transactions you need in the PremierOne Asbury branch, they All Help you immediately. Thumbs UP!" Member, Jha O. - July 2023


"I've been a part of this credit union for many years and would never go elsewhere. The customer service is excellent and has always made me feel important. I have recently refinanced my car with the help of Kay Amado, who has gone far above her job description to get me payments lower than I ever expected and has treated me with such dignity and respect, making sure at all times I was fully informed of the process. Not only has this branch impacted my life with amazing employees welcoming me every time, but they know me by my name, which shows me I'm important!!" Member, Sheri R. - April 2023


"Denise Martinez provided excellent customer service. I had an issue with my account, and she fixed it with no problem at all. Also, she was very professional and exceptional. Thank you, Denise, you are awesome!" Member, Martin M. - April 2023


"I would like to give credit to the great customer service I always receive when I visit PremierOne. Whether it's Vivian, Kristen, or Lisa, they are all there for me when I need assistance and answer all my questions. Kind regards." Member, Rudy V. C. - March 2023


"I have been with this credit union for 35+ years. (Even under the prior name) Not leaving. Customer service has always been 5 stars. Recently, an issue needed review, and I went to my long-time associate, Kay. Once again, she was quick to respond, and the matter was handled quickly and efficiently. A few years back, I had the same issue with the card not going through while traveling. I made the call and was informed by Kay of the probability of why. I drove to another station and had no problems purchasing fuel. She, over the years, has been a problem solver and the reason many of us who have moved out of the area keep accounts with PremierOne Credit Union." Member, Pete G. - March 2023


"The best in the business for credit unions and banking. I've been a part of this and their previously acquired credit unions. One thing remains the same: the service. I've always received the best service anywhere around. There is a standout individual that has been assisting me for over 20 years and her name is @Kay Amado. You literally cannot say enough positive things about Kay. Her aptitude and attitude go above and beyond what you think you know about customer service, aligned with financial know-how. I don't make any business or personal financial decisions without discussing options with Kay and Premier One. Amazing rates, amazing service, overall amazingly positive experience - and again, for over 20 years." Member, Marc H. - February 2023  


"We have been members of PremierOne for several years. Each time we have needed a loan, mortgage refinance, or home equity line of credit...their customer service has been excellent. Kay is our primary representative, and just last week, she and the team processed a loan for us within 48 hours! Simple, efficient, and courteous--all of the reasons why I highly recommend PremierOne for the next time you need a financial institution for a loan or checking/savings account." Member, Raul S. - February 2023


2022 Testimonials

“Writing this review to thank Eleena Scrofani. I needed help arranging a loan, and she did an amazing job walking me through the process and expediting it. I was amazed at how quickly she helped get the loan approved and how painless it all was. I plan on switching more of my banking needs over to PremierOne.” Member, Vivek S. - October 2022


"We have been PremierOne Credit Union members for a number of years and have always appreciated the great customer service we experienced from all the associates in a number of the branches we used. Recently, we found ourselves in the middle of a real estate transaction that we had not adequately prepared for; Daniel Valentin, the branch manager, literally came to our rescue. Not only did he provide the necessary paperwork to complete the transaction, but he personally walked us through the process and explained a number of the confusing routing and naming conventions to wire the money to complete the transfer. If it were not for Daniel Valentin and PremierOne, we could have ourselves trying to sort out quite a mess from many miles away. Thank you, Daniel; it was a pleasure working with you.” Member, Brenda W. - October 2022


" Whoa...been a member for nearly 40 years, and yup, still impressed with their expertise and work ethic. I called in to check on what options I had in getting a used auto loan: 1...2..3.. done. Monique and Dora, you two made it a breeze. Thank you very much!! Appreciate the humor and wit, mucho obliged.” - Member, Louis D H. - September 2022


“GM Yelp One of the most important things to me when it comes to business is above and beyond customer service, and that's exactly what I received when I went to PremierOne Credit Union. The entire staff, starting with the Manager of the team, was very helpful and, most importantly, patient with me regarding my situation. My latest interaction with a staff member Jacob was personally outstanding and grateful because he did everything he could to ensure me everything would be ok with fraud incident I was going through at the time with a shared credit union, needless to say now I am a full-time member at PremierOne Credit union. I am very happy with my decision making the changeover and looking forward to this new partnership we have created. Once again, thank you, PremierOne, for being there for me when I truly needed it.” Member, Thomas J. - September 2022


“I'm late in writing this, but I wanted to acknowledge the great customer service that I've received from PremieOne credit union's front line. Especially to Alexis Gonzalez, which is the reason for this review. Initially, I thought my transaction was going to be time-consuming, but she accomplished all that I asked in a very timely fashion. And was knowledgeable enough to answer my questions and did it all with a smile. " Member, Karal K. - August 2022


“I love PremierOne Credit Union. Everyone is so helpful and friendly. I have only positive things to say. Kay has gone above and beyond to help me out with every situation that arises, from car loans to personal loans. Kay is so helpful, friendly, and professional. Kay is very knowledgeable about what she does and explains every step of the way. Thank you, PremierOne, and thank you, Kay, for making my banking a breath of fresh air.”  Member, James T.- June 2022


"I recently walked in with my grandson to open up an account for him. The staff that helped us provided us with the much-needed information. They were courteous and very friendly. They made the process easy and were very patient with us. PremierOne Credit Union should be very proud of their employees. They are excellent representatives of your Banking Institution."- Member Roberto G- June 2022


"This is an amazing hidden gem of a credit union in today's cynical "don't care" banking environment. The folks here know what customer service actually means. Thank you, Annette, for listening and working diligently with me on my loan needs. Simply awesome!" Google Review- July 2022


"Ever since I discovered PremierOne Credit Union, I have never looked elsewhere for my financial needs. Got my auto loan with them in 2019, then introduced my brother to get his auto loan with PremierOne in 2021, recently we just got our mortgage loan here! We loved working with Kathryn; she provided absolutely incredible customer service. Kept us informed every step of the way, super friendly and knowledgeable. She definitely made the home buying process less stressful for us.” - Member Leona L- July 2022


One of my friends in our new home community referred me to a PremierOne Credit Union for a loan. I’m a first-time home buyer, so my knowledge of the home-buying process is mostly zero. Just like my friends, I did apply for a loan with a premier one. I would like to highlight the following differences with premier one compared to other lenders (Experience from my friends).
- Expectations for the loan were very clear.
- Best interest rates among all lenders.
- First-time home buyers get .25% less.
- They allowed rate locks, which helped me to get the best interest rate.
- Premier one team is very responsive and descriptive for emails/calls.
The closing cost was very competitive.
- They gave extra credit(1500$) for completing the course, which helped me to understand the complete home buying process. This is one of the unique processes with PremierOne, which helped in both ways - extra credit and complete knowledge of the home-buying process. If I hadn’t done this course, I would have had to rely on knowledge from friends and Google, which I’m not always sure is correct.
Fortunately, I was assigned to Kathryn Mugan as a loan officer. I hope other PremierOne members are the same as Kathryn. She is humble, best, has great patience explaining any questions, and is very responsive to emails/calls. In contrast, my friends from other credit unions were struggling to get responses from their loan officers and were always afraid that they were going to get a loan or not. Kathryn not only guided and helped through the complete loan process but released the loan time and worked closely with the seller(Builder) to make sure that everyone was in sync (Lender, Buyer, Escrow, and Builder). Even our builder had high compliments on Kathryn! Kathryn, Thank you so much. You are awesome!!! To conclude, I highly recommend PremierOne Credit Union for loans. Thanks - Member, Swamy SRK- August 2022


My family and I had the pleasure of working with PremierOne and its employees during the process of purchasing our home. As a first-time home buyer, they made sure that we had a hassle and stress-free experience all the way through the beginning, middle, and close of escrow! The course that we were eligible to complete gave us a great interest rate! Amparo Arzola answered so many questions that we had from the start before even filling out our pre-approval application. Amparo made us feel so confident in our decision to apply for our loan with PremierOne. Shannon Ramos was our loan officer and was amazing. She made the entire loan process a breeze! Keeping us informed the entire time was more than we could ask for. Shannon was quick to respond to emails and phone calls, professional, and extremely friendly! I would definitely recommend her to any friends or family I know who are looking to purchase as well. Thank you so much to each and every one of you who helped us in securing our loan mortgage for our new home! The Perez-Muldrow Family - November 2021


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